Build AI that actually follows your playbook
Zingtree’s AI doesn’t guess—it follows your rules to resolve the complex. Our input-first, logic-driven platform ensures every agent and AI interaction delivers fast, compliant, and context-aware resolutions—at scale.
- Control (you define the logic)
- Speed and accuracy
- Compliance and CX alignment
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Platform modules
Connect to Salesforce, Zendesk, Five9, and more using secure, bi-directional APIs. Pull live data from your CX stack so every interaction is accurate and context-rich.
Zingtree cleans, maps, and structures your data, turning raw inputs into usable signals that drive workflows and AI actions.
Empower business to design workflows and logic flows. This is where you define the “how” of your processes: steps, rules, logic, and guardrails.
Bring AI into workflows and automate cross-platform decisions: trigger next-best actions, update records, and solve issues in real time without losing control.
Generative AI helper that surfaces answers from your systems in real time—context-aware, compliant, and built to guide agents or customers inside any workflow.
Guide users through complex issues with natural language interactions. Zingtree’s Conversational AI blends structured workflows with intuitive chat experiences.
Embed into any agent or customer-facing UI—CRM, web, or chat—offering full flexibility and customization without rebuilding your front end.
- Help customers resolve their issues with self-service that follows your logic
- Automatically surface the right logic and action for each scenario
- Adapt to channel, policy, or customer context in real time
- Embed real-time agent assist in Salesforce, Zendesk, and Five9
- Auto-fill fields, suggest next-best actions, and guide every step—no screen-hopping
- Stay compliant and on track with guided workflows for every scenario
- Track performance and compliance across every step of the workflow
- Pinpoint friction with built-in analytics on usage, timing, and escalations
- Optimize faster with insights into agent behavior and flow quality
Real Companies. Real Outcomes.
