Guide your agents handling complex questions like benefits management, prior authorization, and preventative health with no-code, interactive agent workflows.
Equip your agents with simple-yet-robust call scripts that help them get the right information, faster. Make your agents more confident and be better advocates in the process.
Make sure your team follows the right procedures and right messaging. Control costs by ensuring your first-line support teams answer the question correctly the first time.
Reduce the volume of support tickets by embedding Zingtree workflows into your website as a customer self-help tool. This allows customers to resolve common issues easily without agents getting involved.
For instance, Getty Images reduced support tickets by 60% using our self-help tool.
"We began building agent scripts in Zingtree so our support team could find answers quickly and deliver them correctly instead of rustling through a stack of papers and figuring out how to explain policies on the fly. Before Zingtree, call wait times used to be as high as 20 minutes while agents hunted for answers; now they average 2 minutes."
Tomekia Bozeman-Bailey
Director of Patient Access at Carti
Zingtree offers scalable license options to meet your needs. Change license count to match desired number of agents. Easily add or reduce licenses as demand increases or lessens.
This also means you don’t need to hire agents as early to get ready for the peak season. With Zingtree, you can ramp new agents in a few days.
Build, review, & publish changes to interactive decision trees in real time, without requiring assistance from IT.
Integrate sophisticated logic into flows so agents always have the answer immediately no matter the complexity.
Leverage our advanced reporting to optimize your flows & manage team performance.
Embed Zingtree in your favorite CRM or contact center platform to dynamically pull/push data between the two from a single screen.
Two ways you can learn more today.
Check out our pricing and packages to see if Zingtree might be a good fit for your organization.
Schedule time with our team to get a full breakdown of everything Zingtree can do. Recommended for medium-to-large organizations.
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